• Fabia
      • Fabia Hatch
        Fabia Hatch
        Featuring the very latest in Volkswagen Group technological and safety advancements
        • SmartLink to sync your car and smartphone
        • Rear View Camera
        • Front Assist with City Emergency Brake

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage305l /1125l
        • fuel4.8l/100km
      • Fabia Wagon
        Fabia Wagon
        Featuring the very latest in Volkswagen Group technological and safety advancements
        • SmartLink to sync your car and smartphone
        • Rear View Camera

        • Green Tech for improved fuel economy

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage505l /1370l
        • fuel4.8l/100km
      • Fabia Monte Carlo Hatch
        Fabia Monte Carlo Hatch
        Exciting stylish urban dweller with compact body
        • Black design Monte Carlo elements with panoramic sunroof

        • Sports suspension with 17" alloy wheels in a glossy black design

        • Sports seats in a black/red combination, 3-spoke flat-bottom sport steering wheel

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage305l /1125l
        • fuel4.8l/100km
      • Fabia Monte Carlo Wagon
        Fabia Monte Carlo Wagon
        Exciting stylish urban dweller with compact body
        • Black design Monte Carlo elements with panoramic sunroof

        • Sports suspension with 17" alloy wheels in a glossy black design

        • Sports seats in a black/red combination, 3-spoke flat-bottom sport steering wheel

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage505l /1370l
        • fuel4.8l/100km
  • Rapid
      • Rapid
        Rapid
        ŠKODA’s versatile compact car
        • Sporty freshness and dynamic elegance
        • A spacious, attractive interior with stylish three-spoke steering wheel
        • 17” Black Alloys and LED daytime running lights (part of Image Pack)​​

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage384l /1349l
        • fuel4.9l/100km
      • Rapid Monte Carlo
        Rapid Monte Carlo
        Exciting stylish urban dweller with compact body
        • Black designed elements, panoramic roof and tailgate with extended glazing

        • 17" alloy wheels in a glossy black design

        • Sports seats in a black/red combination, 3-spoke sport steering wheel

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage384l /1349l
        • fuel4.9l/100km
  • Octavia
      • Octavia
        Octavia
        A high performance family car in a class of its own
        • A powerful and fuel efficient engine​
        • ​Innovative comfort features and 5 star ANCAP safety rating
        • Adaptive Cruise Control now standard across the entire Octavia range

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage568l /1558l
        • fuel4.7l/100km
      • Octavia RS
        Octavia RS
        Turbocharge your family drive
        • Powerful 162TSI or 135TDI turbocharged engines ​​​
        • Advanced safety features including 9 airbags as standard
        • Impressive 8" touchscreen satellite navigation

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage568l /1558l
        • fuel4.8l/100km
      • Octavia Scout 4x4
        Octavia Scout 4x4
        Practicality of a family vehicle, with the appeal of an SUV
        • All-wheel drive technology adjusts to changing road conditions
        • Choice of powerful and fuel efficient diesel and petrol engine​s with Green Tech (Stop Start and Brake Energy Recuperation)
        • Uncompromising commitment to safety

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage588l /1718l
        • fuel4.9l/100km
      • Octavia Wagon
        Octavia Wagon
        Not your everyday family wagon
        • More powerful, more fuel efficient engine
        • Innovative comfort and 5 star ANCAP safety rating
        • Adaptive Cruise Control now standard across the entire Octavia range

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage588l /1718l
        • fuel4.7l/100km
      • Octavia RS Wagon
        Octavia RS Wagon
        Turbocharge your family drive
        • Powerful 162TSI or 135TDI turbocharged engine ​​​
        • Advanced safety features including 9 airbags as standard 
        • Impressive 8" touchscreen satellite navigation

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage588l /1718l
        • fuel4.9l/100km
  • Yeti
      • Yeti
        Yeti
        Put more in, get more out
        • Features a ​stylish and elegant design
        • VarioFlex rear seat system
        • Uncompromising commitment to safety​​

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage321l /1665l
        • fuel5.6l/100km
      • Yeti Outdoor
        Yeti Outdoor
        Introducing the great outdoors
        • Features a new stylish and elegant design
        • VarioFlex rear seat system
        • Uncompromising commitment to safety​​

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage321l /1665l
        • fuel6.5l/100km
  • New Superb
      • New Superb Sedan
        New Superb Sedan
        Some see a badge, where others see Superb
        • 162TSI, 140TDI and 206STI engine variants
        • Adaptive Cruise Control with Front Assist

        • Impressive boot space: 625L

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage625l /1670l
        • fuel4.8l/100km
      • New Superb Wagon
        New Superb Wagon
        Some see a badge, where others see Superb
        • 162TSI, 140TDI and 206STI engine variants
        • Adaptive Cruise Control with Front Assist
        • Impressive boot space: 660L

          Disclaimer: *Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.

        • luggage660l /1835l
        • fuel4.8l/100km

ŠKODA Emission Information

Volkswagen Group Diesel Information

As you may be aware, there have been press reports about the emissions of a selection of Volkswagen Group diesel vehicles.

Volkswagen Group Australia deeply regrets these issues and wants to ensure that our owners are well-informed about our action plan and next steps regarding this topic.

On this website you will find information, updates and answers to some of your key questions. We will post new information as it becomes available to us. Rest assured that we are working tirelessly to remedy the problem, and that we will work as hard as we can to get you more answers.

We will do everything necessary to win back the trust of our customers, partners and the public.

Customers who would like further information can contact our customer call centre on 1800 504 076.

Is my vehicle affected?

If you currently own a 1.6L or 2.0L 4 cylinder TDI Škoda, your vehicle may be affected. We have developed a simple ‘self-service’ website so you can see if your vehicle is involved. All you need to do is enter the VIN (Vehicle Identification Number) details of your car.

How to find your VIN

You can find your VIN in the front of your service book or at the bottom of your windscreen (as you look into the vehicle from the outside).

The VIN will look like this:
TMBBJ73T4F9000001

Take care when you enter the VIN details of your vehicle. Failure to input these correctly could return an incorrect result.

Check if your vehicle is affected


Your personal information will be collected, used and stored in strict accordance with our privacy policyOur privacy policy contains details on how information is used, how you may access/correct information held and our privacy complaints processes.

Frequently asked questions

Q:    What is the problem on the affected vehicles?

A:    The emissions levels may not meet the regulatory requirements when the affected vehicle is driven under normal conditions.

Q:    Which vehicles are affected by the fault?

Some 1.6 & 2.0L 4-cylinder diesel engine equipped vehicles are involved, including:

ŠKODA Octavia
2008-2013
1.6 TDI / 2.0 TDI
ŠKODA Superb
2009-20152.0 TDI
ŠKODA Yeti
2012-20152.0 TDI

Q:    Do I have to bring in my vehicle for service now?

A:    No, all affected vehicles are safe and able to be driven.  As soon as the technical solutions to service the vehicles are identified and available in the various markets, all customers will be notified by Volkswagen Group Australia.

Q:    Is it safe to continue using the car until it can be inspected / repaired?

A:    Yes, you can continue to drive the car.

Q:    Are petrol vehicles affected by this issue?

A:    No, petrol vehicles are not affected. Other diesel models like the current generation Octavia (including Scout and RS variants) are also not affected.

Q:    What is the update?

A:    The update, once it is rolled out in Australia, will involve a software update to the on-board emissions management system in both the 1.6 litre and 2.0 litre variants of the EA189 diesel engines. In vehicles with the 1.6 litre EA189 diesel engine, a minor hardware update, a "flow rectifier", will also be installed.

Q:    Will The Update Carried Out On The Vehicle Have A Negative Effect On The Performance Or Fuel Economy?

A:    The intention is that the implementation of the update will not have a negative effect on performance or fuel economy. From an Australian perspective, we can confirm that our sister brand has started the voluntary recall with the first of the affected Volkswagen Group products, the Volkswagen Amarok.

The results of the Amarok software update have been independently tested and approved by the Federal Motor Transport Authority in Germany which confirms that there is no material impact to vehicle performance or fuel economy and that the vehicles remain safe to drive. The relevant Australian governing bodies have approved the commencement of the rollout of the software update for the Amarok.

Q:    How is Volkswagen Group going to compensate me for this situation?

A:    The software update and, where necessary, the installation of a minor hardware component will be provided free of charge. The update has been designed to minimise disruption to your driving experience.

Q:    Why is Volkswagen Group dealing with this issue differently in Australia compared with other countries like the US?

A:    Emission regulations and vehicle standards vary from country to country. The affected vehicles in the USA are subject to much stricter laws in relation to emissions figures. The US market is also a special market due to its specific situation with regard to diesel vehicles and is not comparable with other markets.

In Australia, we are conducting a voluntary recall to update your vehicle’s engine management software and where necessary, install a minor hardware component.

Q:    Will This Effect The Residual Value Of The Car?

A:    Volkswagen Group Australia is not aware of any material impact on residual values of affected vehicles. Once the update is implemented, we do not believe that there will be any effect on the car's value.

Q:    Why Is It Taking So Long For Volkswagen Group To Finally Rollout Measures To Help The Customer affected?

A:    Several brands, various markets and models, and different model variants and years must be considered. Due to the number of model variants affected, there will be a phased release of the software updates. Volkswagen Group Australia will be in contact with each customer as soon as information about their vehicle becomes available.

News

27th November 2015
Video explaining technical correction measures for the EA 189 diesel engines

ŠKODA Australia is working through the details for a timely deployment of the solution, commencing during quarter one 2016. Our focus is to make this a fast and easy process for every customer.

27th November 2015
Technical measures for the EA 189 diesel engines affected presented to the German Federal Motor Transport Authority
Click here to see more

28th October 2015
Matthias Müller unveils next steps for the Volkswagen Group
Click here to see more

9th October 2015
Volkswagen Group Australia announces Voluntary Recall of affected diesel vehicles.
Click here to see more