ŠKODA Australia (ŠKODA) is pleased to announce that approval has been received from the Federal Government in relation to the majority of vehicles affected by the voluntary recall. This includes the 2.0 litre ŠKODA SUPERB, OCTAVIA and YETI models.
On this website you will find information, updates and answers to some of your key questions. We will post new information as it becomes available to us. Rest assured that we are doing everything necessary to win back the trust of our customers, partners and the public, and are working tirelessly to obtain approval from the relevant authorities to make certain service updates available for all remaining vehicles.
To learn more about what happens as part of the recall, please watch the below video:
Customers who would like further information can contact our Customer Experience Contact Centre on 1800 504 076.
If you currently own a 1.6L or 2.0L 4-cylinder TDI ŠKODA, your vehicle may be affected. We have developed a simple ‘ self-service ’ website so you can see if your vehicle is involved. All you need to do is enter the VIN (Vehicle Identification Number) details of your car.
You can find your VIN in the front of your service book or at the bottom of your windscreen (as you look into the vehicle from the outside).
The VIN will look like this:
Take care when you enter the VIN details of your vehicle. Failure to input these correctly could return an incorrect result. Check if your vehicle is affected.
Q: Which vehicles are affected?
Only certain vehicles fitted with a 1.6-litre or 2.0-litre diesel EA189 engine manufactured from about 2008 onwards are affected.
Petrol engines are not affected.
To see if your vehicle is affected, please visit the ‘self-service’ website to check if your vehicle is affected. You will need your VIN number, which can be found in front of your service book or at the bottom of your windscreen (as you look into the vehicle from the outside).
Q: What is the problem with the affected vehicles?
Software installed in the engine control units of some ŠKODA vehicles fitted with an EA189 diesel engine permitted different nitrogen oxide emissions (NOx) depending on whether the vehicle was operating under a laboratory test cycle or operating outside of the test cycle.
Q: How can I tell if my vehicle is affected?
The chassis number (VIN) is the only certain way to identify the vehicles. To see if your vehicle is affected, please visit the ‘self-service’ website. You will need your VIN, which can be found in front of your service book or at the bottom of your windscreen (as you look into the vehicle from the outside).
Petrol engines are not affected by the NOx issue.
Q: What exactly needs to be updated in the car?
The update is needed for the software in both the 1.6L and 2.0L variants of the EA189 diesel engine. In some vehicles, a minor hardware update will also be installed.
The time needed for the implementation of the technical measures is expected to be less than one hour.
Q: What effect does the update have on the operation of affected vehicles?
The software update implements changes to the software on the engine control unit. The type approval authorities in the UK conducted a review and certified that following the update the fuel consumption figures and CO2 emissions originally listed by the manufacturer were confirmed. They further certified that previous engine performance, maximum torque and previous noise emissions remain unchanged.
We are confident in the effectiveness of the software update, based on the experience of approximately 1,700,000 customers worldwide across the various brands who have had the update implemented to date; testing performed by type approval authorities in Europe; and the results of independent before and after testing of emissions and fuel consumption by three of the world's oldest and respected independent motorists' organisations in Germany, Switzerland and Austria and one of Germany's most widely read car enthusiasts' magazines, Autozeitung.
We have been in constructive dialogue with the ACCC and other representatives of the Australian Government about the update since it was approved for implementation in Australia in August 2016. They want us to make sure that you understand that the update is voluntary and choosing to have the update does not affect your rights under the Australian Consumer Law (including your rights if there should be any unforeseen effects over the longer term).
ŠKODA is committed to ensuring you are completely satisfied with the update and that you continue to derive pleasure and satisfaction from driving your car. If you have any questions before or after the update is performed, please contact us.
You may be assured that, in the unlikely event that you do experience a negative effect on the performance of your vehicle following the update, we will be pleased to investigate and resolve any such concerns with you.
Q: Is it safe to continue using the car until it can be inspected / repaired?
Yes, each vehicle remains safe to drive.
Q: Do I have to pay for the update?
The software update and, where necessary, the installation of a minor hardware component will be provided free of charge and installed in less than an hour.
Upon having the update installed to your vehicle, your dealer will offer you a one-year ŠKODA Roadside Assistance package (in addition to any existing package you may have), a courtesy car or other mobility service while your vehicle is being updated. Your vehicle will also be cleaned and washed.
Q: Why is Volkswagen Group dealing with this issue differently in Australia compared with other countries like the US?
Emission regulations and vehicle standards vary from country to country. Regulations governing nitrogen oxide (NOx) emissions limits for vehicles in the United States are much stricter than those in other parts of the world, including Australia, and their diesel engine variants also differ significantly.
In Australia, we are conducting a voluntary recall to update your vehicle’s engine management software and where necessary, install a minor hardware component.
Q: I’ve read that the Volkswagen Group has agreed to buy back cars in the US Market as a result of the US Court settlement agreement. Will this happen in Australia?
Neither ŠKODA, Volkswagen or Audi will be buying back any cars in Australia.
The regulations governing nitrogen oxide (NOx) emission limits are much stricter for vehicles in the USA than in other parts of the world and the engine variants are also very different. As a result, diesel engine technology has to meet much more stringent overall requirements in the USA, which also means that the technical updates for the affected vehicles are more complex. The technical updates have not yet been approved in the USA.
In addition, we hold the view that there is no legal basis for compensation or customer actions in this connection in other parts of the world. All vehicles affected are technically safe. They can be driven on roads without any limitations and can still be sold.
Implementation of the necessary technical measures is being carried out in accordance with the timetable and action plan coordinated with the German Federal Motor Transport Authority (KBA). At the same time, we currently anticipate that the affected vehicles’ modification will have no negative impact on residual value.
Q: Will this affect the residual value of the car?
Minor price fluctuations are totally normal for used cars, regardless of vehicle type. What we are observing at present in the market for used diesel vehicles is, dependent on life cycle and general market trends, within the normal range of fluctuation. We are working on the assumption that the modification of the vehicles affected will not affect the residual value. Neither do we have any reason to believe that dealers who are not Volkswagen partners are getting lower sales prices for the vehicles concerned than authorised ŠKODA dealers.
Q: Do I have to bring in my vehicle for service now?
ŠKODA believes that the best outcome for customers is the implementation of the technical measures, and strongly recommends that the technical measures for the voluntary recall are applied to customers' vehicles. All affected customers will be contacted by ŠKODA asking them to arrange an appointment with their workshop. In the meantime, your vehicle remains safe to drive.
Q: Why has the ACCC has commenced court action against Volkswagen?
The Australian Competition and Consumer Commission (ACCC) has instituted proceedings against Volkswagen Group Australia, alleging Volkswagen engaged in false, misleading or deceptive conduct in relation to diesel vehicle emission claims. The proceedings do not involve any ŠKODA vehicles.
Volkswagen Group Australia is defending the claims made by the ACCC and does not think that the court action will provide any practical benefit to consumers because software updates for cars affected by the voluntary recall are or soon will be available.
Volkswagen is in the process of implementing software updates for vehicles affected by the voluntary diesel emissions recall and strongly recommends that customers elect to have the technical measures applied to their vehicles.
Q: Who can I contact for more information?
Please feel free to contact our Customer Experience Contact Centre on 1800 504 076 between 8:30am and 7:00pm Monday to Friday (AEST).