Car Manufacturer of the Year (again)

Australia’s leading market research firm, Roy Morgan, has once again crowned Škoda Australia as the Car Manufacturer of the Year for 2023. This accolade marks the second consecutive year that Škoda has clinched the prestigious award.

With back-to-back wins, the award reaffirms our position as a leader in customer satisfaction when compared to a long list of competitive car brands and the experience they provide customers in their dealerships, service centres, and through their loyalty and ownership programs.

Roy Morgan is renowned for providing insightful market research derived from independent surveys of thousands of customers each month. The data driving the awards stems from Roy Morgan’s extensive Single Source survey, which encompasses in-depth interviews with over 60,000 consumers across Australia. Škoda Australia's achievement was highlighted not only by its consecutive wins but also by its remarkable performance across all categories and industries.

With an average customer satisfaction rating of 97.1%, Škoda stood out as a leader in providing unparalleled value and service to its customers. Michele Levine, Chief Executive Officer of Roy Morgan, emphasized the significance of Škoda's accomplishment noting the customer satisfaction scores and overall customer experience performance of the automotive company as a standout across all categories and all brands.

Škoda's award in the Car Manufacturer of the Year category also pushed Škoda to second place overall in the highly coveted ‘Best of the Best’ category, which recognizes brands with the highest customer satisfaction across all industries.

This achievement is particularly notable as Škoda surpassed renowned brands like Dan Murphy’s, Aldi, and Apple in consolidated scores for customer satisfaction.

Commenting on the win, Michael Crebar, Head of Digital Customer Journey, attributed the success to the brand's unwavering commitment to enhancing the ownership experience. "Škoda pursues a philosophy of value beyond simply the purchase price, and our team has continued to improve every aspect of the ownership experience," said Crebar.

"From the implementation of a 7-Year Warranty, attainable servicing plans, transparent finance rates, and guaranteed future value, all in addition to the ‘more metal for your money’ a Škoda buyer will appreciate."

The acknowledgment of Škoda's excellence in customer satisfaction comes at a time when the automotive industry is undergoing rapid transformation, emphasizing the brand's ability to innovate and adapt to evolving consumer needs. With its consistent performance and dedication to customer-centric values,

Škoda Australia sets a benchmark for excellence in the automotive sector. "As Škoda continues to raise the bar in customer satisfaction, our team continues to reaffirm our commitment to delivering exceptional value and service for all customers," continued Crebar.

"Whether you’re an existing Škoda customer, a friend, family, colleague, or neighbour of a Škoda owner (and have taken a ride alongside a very happy driver), or are looking to join the Škoda experience for the first time – our team would like to thank you for choosing to explore the future of mobility with Škoda. As we continue to deliver more world-class vehicles to customers across Australia, our team is also very much looking forward to leading and influencing the electric vehicle ownership experience."